What our clients have to say about us

Who we are & what we do

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Don't just believe what we say about our service - Hear it from our happy clients!

At Acumen Mortgages, we believe that our clients are the most important part of the process. Ensuring that they not only get the best mortgage for them, but also that they understand the reasons for our recommendation are central to our ethos, and our commitment to our customers. The great news for us is that our clients tell us just how happy they are with what we do!


I was introduced to Andy by a family member, who thoroughly recommended his services as he had great success with him when buying his first house. From the start Andy was very accommodating and happy to go through all the details with me as a first time buyer. The process was very swift and smooth, and Andy was always very quick to respond and patient. We decided on the right mortgage lender and the mortgage was offered with no problems and again very quickly. I have now moved in and am living in my dream house thanks to Andy

Mr G, Andover


This is now the third time that we've used Charlotte for our Mortgages. Not only did she make arranging our Remortgage so effortless, she has just helped us move into a home that we never thought we would be able to get in our wildest dreams! We wouldn't trust anyone else with our mortgages, and tell that to everyone!

Mr & Mrs S, Ringwood


We didnt have a clue where to start - You took us all the way through the process to moving home!

Mr & Mrs S, Poole


The flowers that you sent when my wife gave birth was so thoughful! You really didnt have to do that! We owe you enough gratitude for just helping us get our costs down! You really have gone above & beyond for us Charlotte

Mr & Mrs K, Wimbledon

I would like to take this opportunity to thank you (Andy) once again for the second mortgage deal you have secured for me. Being a lady of a certain age and losing my good credit rating due to moving location and missing credit card payments I had difficulty in getting a mortgage in the first place – you were able to help me with this when my previous financial adviser had not been able to. My bank where I had been a good customer for over 30 years wouldn’t even give me an appointment at the time because of my missed payments. Three years later and with my good credit rating having been built up again, you have secured an even better deal for me, and I am very grateful. On both occasions after meeting with you and getting your advice, it has been particularly helpful to receive all of this, with options and possible consequences, in writing to be able to digest the information in my own time and make the right decision for me.

Mrs C, Andover


Charlotte you're a Superstar! I tell everyone who will listen about how good you are! We just can't thank you enough! We had been told that our employement situation meant that we couldn't get a mortgage, but you (thankfully) proved us wrong!

Mr & Mrs E, St Albans


You took the time to explain the changes in the Buy to Let tax rules when our bank just didnt want to know. Not only have you helped us to save money on my BTL Mortgages, but you've also helped us to understand the new rules & how they will affect our portfolio!

Mr & Mrs M, Bournemouth